Journal
Field Notes
Practice write-ups from caseworkers and teachers — what we changed, and what it cost us to find out.
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Why we stopped running drop-in clinics in 2019
How a pivot to scheduled appointments halved no-show rates and tripled successful asylum-appeal outcomes.
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What 38 employer partners taught us about onboarding
Why we now invest more in week-one workplace orientation than in week-twelve technical training.
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The week we ran out of interpreters
What happens to a clinic day when the Farsi interpreter calls in sick, and what we built afterwards.
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